BUUK Infrastructure is the leading independent provider of last-mile utility networks, constructing and operating essential utility assets for over a million homes in the UK.
BUUK embarked on a project to raise the business wide visibility of the status of the critical systems in use within the organisation. The aim of the system was to centralise information from disparate IT monitoring systems into a clean colour coded interface so that it would be easy to understand for end users.
Bridgeall were approached to integrate BUUK’s service desk with the organisations core monitoring systems. Service desk tickets were automatically assigned an impact and urgency value and new rules created and used to assign a category and subcategory based on CMDB details streamlining processes.